Faulty Goods can be returned to us within 30 days of invoice for replacement. Returns will not be accepted without prior authorisation. Defective goods will be replaced with equivalent products should the original product be out of stock.

Returns
Should you wish to return products to us, our returns address is:

Gadget Box
A41 Sales Centre

Chester Road

Hinstock

Shropshire

TF9 2ST

Please ensure that you have requested a return authorisation number via your GADGETBOX  My Account - When returning a product please display clearly on the outside of the package your return number

Any returns recieved without a returns number and not to the adress above maybe disposed of after 7 days if not claimed.

Should, for any reason, you be unhappy with the products ordered, please see the following returns conditions. These terms do not affect your statutory rights. 

Unwanted Goods
If you return the product (having taken reasonable care of it, complete with packaging and all components, and returned to us in "as new" condition) within 30 days of the date on which you received it, we will refund you any money which you have paid us for the product.

Please allow up to 30 days for refunds to be processed. Please note that postage costs are non-refundable. If we deem that the product has been used and not in "as new" condition, we will contact you and give you the option of:
* Returning the goods to you at your cost
* Refunding the cost of the product less a restocking fee of 25%

Faulty Goods- Dead on Arrival
If you return an item to us which is faulty, we will need the goods to be sent back to us for testing and, if appropriate, replacement.
Prior to sending the goods back to us, please ensure that you have requested a return authorisation number. To do this, please call us for a number for return 
It is your responsibility to ensure that the goods reach us safely and we usually recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of insurance. Gadget Box can not accept any liability for lost parcels due to royal mail services or any other courier.

When we have received the goods, we will test them and if found to be faulty we will refund the basic cost of posting the item back to us via the accepted postal methods described above.

Warranty Returns

If a product fails during the warranty period, it may be that the manufacturer operates a repair or replacement scheme and you must contact us prior to sending the product back. Please request a return authorisation number.

If we do ask you to return the item to us, it is your responsibility to ensure that the goods reach us safely and we recommend that you send items back to us via an insured, signed for, postal method such as Recorded Delivery or Royal Mail Standard Parcels with an appropriate level of postal insurance.

When we have receive the goods, we will test them and if found to be faulty we will either send the product back to the manufacturer for repair (which can take up to 30 days to process) or send our a replacement product to the same or higher specification.

Damaged Goods
If your package arrives damaged, please sign for it as "damaged" and contact us immediately. Please do not return the item to us without speaking to us first and please contact us within three days of receiving the parcel, otherwise we cannot claim on our couriers insurance and as such your claim will not be valid.

Incorrect Goods Received
In the unlikely event that you have received an incorrect product or quantity, please contact us. This must be actioned within 3 days of receipt. Please state which products you have received, any codes or part numbers on the outside of the packaging and any other relevant information. Please do not open the inner packaging for incorrect items.

Refused Delivery / Goods Not Collected / Goods Not Called For
If you refuse a delivery, and the goods are returned to us, we will refund the order less any direct costs to us for the return. For UK courier deliveries, there is a £15 surcharge to return a package to us.

Postage Costs
Postage costs to return unwanted goods or warranty returns are non-refundable.